Space plays or pauses. Right and left arrows step forward and back. Select any turn in the live view to jump to it.
Voice call
Press play. The agent verifies the load, then works each exception as the driver reports it.
Load 847291
Rate confirmation RC-55210, booked Oct 27, 2026
Route progress, I-35 north
145 of 461 miles completeExceptions on this call
One the agent resolves. One it hands to a person.
Delay, I-35 closure Not reported yet
Crash and heavy rain near Norman, OK. Driver reports the ETA is slipping past the delivery window.
Detention charge dispute Not reported yet
Carrier requests $300 for time at the shipper. The contract math and the agent approval limit do not support it.
Decision log
What the agent decided itself, what it escalated, and the data behind each call.
Human handoff
Everything the next person needs, so nothing gets re-asked.
Detention claim needs a human decision
What happened
Driver Marcus Webb reported a delay on I-35 and a detention claim from loading in Dallas. The delay is resolved. The detention claim is not.
Already resolved by the agent
- Revised ETA to Oct 29, 11:15 CT, confirmed with the driver.
- Rebooked the receiver dock to Door 7, 11:00-12:30 CT.
- Updated the TMS and sent the receiver the revised appointment.
What the human must do
- Verify the detention claim against the BOL timestamps and the shipper gate log before approving any payment.
- Decide on the $300 request. Contract math supports $150. Do not pay the balance without shipper confirmation.
- Call Marcus Webb back within 30 minutes, by 2:51 PM CT, at the number on the rate confirmation. He is expecting the callback.
Evidence attached, no re-asking needed
- Gate in 08:02 CT, gate out 11:42 CT, shipper log and signed BOL.
- Shipper note: 22 minutes held for driver paperwork. That time may not be billable.
- Full call transcript, TMS audit trail, and the revised dock confirmation.